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Frequently Asked Questions
Helpful answers about shopping with Mabel & Mary.
Do you offer free shipping?
At Mabel & Mary, we offer free shipping on all orders within the United States.
Every order is carefully tracked from the moment it leaves our warehouse, and you will always receive a secure tracking number once your order has shipped.
How can I track my order?
You can track your order by clicking the βView Your Orderβ button in your confirmation or shipping email, followed by βTrack Order.β
You can also visit our Track Your Order page and enter your order number together with your email address or phone number.
Once entered, youβll be able to view your shipping status and latest tracking updates in real time.
What payment methods do you accept?
We accept all major payment methods, including credit and debit cards (Visa, Mastercard, American Express), and express checkout options such as Apple Pay, Shop Pay, and Google Pay, ensuring a simple, fast, and secure checkout experience.
Will I receive a confirmation email after placing my order?
Yes. After completing your order, youβll receive a confirmation email in your inbox.
If you donβt see it, feel free to contact us at support@mabelandmary.com, and our customer service team will be happy to help.
What if the item doesnβt look the same in person?
We photograph our pieces to reflect their true color, fit, and texture as accurately as possible.
If something doesnβt meet your expectations when it arrives, our team is here to help and returns are accepted within 30 days.
Who can I contact if I need help after ordering?
Youβll always be able to reach a real person.
Our customer support team is available seven days a week to assist you before and after your purchase, and every message is personally handled.
Visit the contact page on our website and weβll help you as soon as possible!

